Field Notes|PT — 02/02|9 min read
Build Yours.
Policies, training, inspections, corrective actions, proof — the working parts of a compliance program, and how to stand one up yourself without a consultant or a six-month rollout. Mock it before you build it, the same way you'd mock up anything else you didn't want to get wrong.
A compliance program has five working parts, and none of them are exotic: policies, training, inspections, corrective actions, and proof. Most companies already have three of the five, informally. The gap is almost always the same one — nothing ties them together, so a finding from an inspection doesn't reliably turn into a corrective action, and a corrective action doesn't reliably turn into a closed record anyone can point to.
Mock it before you build it
The single highest-leverage thing you can do before rolling anything out company-wide is mock it up first — on paper, on a whiteboard, in a spreadsheet, whatever's fastest — and walk it with two or three people who'll actually use it. Not describe it to them. Hand them the mock inspection form and watch them try to fill it out standing in a truck with gloves on. Hand them the mock corrective-action flow and ask them who they'd assign a finding to, right now, by name.
“The cheapest bug to find is the one you find before anyone's using it for real.”
This is exactly the same discipline as mocking up a piece of software before you build it — you're not committing to a form's fields, a checklist's wording, or an approval chain's order until you've watched a real person try to use a fake version of it and get stuck. A confusing category on a hazard checklist is a five-minute fix in a mockup and a company-wide retraining exercise once it's live. The mockup is where you find out the "assign to" step doesn't work because the person filling out the form doesn't know who their site supervisor's supervisor is. Better to find that out on paper.
The five working parts
- Policies — the actual rules, written down, dated, and tied to someone whose job it is to keep them current. Not a binder from a template site; the specific rules for your sites, your equipment, your work.
- Training — who's been trained on what, and when it expires. A course, an orientation, a toolbox talk with a sign-in sheet — the record matters as much as the training did.
- Inspections — a scheduled or ad-hoc look at a site, a piece of equipment, or a behavior, that produces a finding: safe, or not.
- Corrective actions — a not-safe finding turns into a task, assigned to a real person, with a real due date, that gets tracked until it's closed.
- Proof — everything above, sitting somewhere a person can pull it up months later without reconstructing it from memory.
The order matters less than the connections between them. A policy with no training against it is a document nobody's accountable to. An inspection whose findings don't turn into corrective actions is a checklist that makes you feel better without changing anything. The whole point of tying the five together is that a finding on a Tuesday inspection can't quietly disappear — it has to either get fixed or show up as an open item someone's accountable for.
Start small, prove it works, then formalize
Don't roll out all five parts to the whole company at once. Pick one crew, one site, or one category of hazard, and run the whole loop — inspect, find, assign, fix, close, prove — for a few weeks. You'll find the friction fast: a form that's too long to fill out in the field, a category nobody agrees on, an approval step that routes to someone who's on vacation half the time. Fix those before they're baked into how three hundred people work.
Once it runs clean for a few weeks with a real crew, it's ready to formalize — write it into policy, train the rest of the company on it, and start holding people to the due dates. That's the same mock-first order as everything else worth building: sketch it, test it small, then commit to it once it's actually been proven, not before.
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