Terms of Service

The agreement

These terms are an agreement between DW Safety Solutions (legal entity to be confirmed), doing business as Fieldtec Compliance ("Fieldtec") and the company that subscribes ("you"). The person who accepts them confirms they are authorised to bind that company.

The service

Fieldtec provides software for recording and managing workplace safety and compliance information. It helps you run your safety program; it does not replace your own judgement, your legal obligations, or professional advice. You remain responsible for your safety program and for the accuracy of what you enter.

Your data

Your company owns its records. You give us permission to store and process them only to provide, secure and support the service. You can export them at any time while you subscribe, and for 90 days after you cancel.

You confirm you have the right to put the information you enter into Fieldtec, including information about your workers, and that you have told them what they need to be told under the privacy laws that apply to you.

Plans and billing

Your plan, price and billing period are shown when you subscribe. Subscriptions renew automatically at the end of each period unless cancelled before then. Prices can change at renewal with at least 30 days' notice. Fees are non-refundable except where the law requires otherwise.

If payment fails

• For 14 days after a missed payment, everything keeps working and we send reminders.
• After 14 days, your account becomes read-only: everyone can still sign in, view and export every record, but nothing new can be filed. Your safety records are never held back for payment.
• After 90 days read-only, the account is treated as cancelled (below).
• Paying at any point restores full access immediately.

Cancelling

You can cancel at any time; the cancellation takes effect at the end of the paid period. Your account is then read-only for 90 days, with export available throughout. We email your Super Admins when you cancel and again 14 days before deletion. After 90 days your company's data is permanently deleted, and it expires from our backups within 90 days after that.

You are responsible for keeping your safety records for any period the law requires after you leave. Export them before the deletion date.

Deleting records

Your company's Super Admins can permanently delete individual records. Every deletion is logged with who deleted what and when. A deleted record cannot be restored from within the application.

Acceptable use

• Do not try to access another company's data, or test the security of the service without our written permission.
• Do not upload malicious software or content you have no right to share.
• Do not resell the service, or use it to build a competing product.
• Keep your sign-in details to yourself. Each person needs their own account.

We may suspend an account that puts the service or other customers at risk, and will tell you why.

Availability

We work to keep Fieldtec available and back it up regularly, but we do not guarantee it will be uninterrupted or error-free. Planned maintenance happens in a weekly window outside normal working hours wherever possible.

Limitation of liability

To the extent the law allows, Fieldtec is not liable for indirect or consequential losses, lost profits or lost data beyond what our backups can restore, and our total liability for any claim is limited to the fees you paid in the 12 months before it arose. Nothing here limits liability that cannot be limited by law.

Changes and notices

We will email your Super Admins at least 30 days before a material change to these terms takes effect. Continuing to use Fieldtec after that date means you accept the change; if you do not, you may cancel.

Governing law

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there.