Account & Billing

How your subscription and billing work

Two tabs, two different jobs

Account → Subscription and Account → Billing sit side by side but answer different questions. Subscription is Fieldtec's own record of your plan — tier, your active worker count, your trial countdown. Billing is a live window into the payment side — the card on file, your invoices, what's coming due — pulled fresh from our payment processor every time you open it, never something we store a stale copy of.

Both are Company Admin only. What a company pays is not something an ordinary admin can see or change.

During your trial

A trial starts on Enterprise, so everything is open. Switching between Core, Pro and Enterprise costs nothing and needs no card, and the plan you pick unlocks what it includes — change your mind as often as you like.

Once the trial ends

Picking a paid tier for the first time needs a payment method on file. If you try to switch plans without one, you're taken straight to a secure card-entry page — add a card there and you're brought right back to finish the switch.

If the trial ends with no plan paid for, the company is paused straight away: nobody can file, change or delete anything until a Company Admin chooses a plan and pays. Workers and Admins see a "trial has ended" notice instead of the app, and anything filed on a phone with no signal stays on the phone until then. The Company Admin can still open Billing, pay, and view and export every record. Paying unlocks everything at once, and nothing is deleted.

Switching tiers mid-month

Tier switches are billed flat, never split into partial days. Upgrade — Core to Pro, say — and the new tier's features unlock immediately, with the flat dollar difference between the two tiers' monthly rates charged right away, on its own invoice — never a fraction of it for the part of the month remaining. Your very next invoice then bills the new tier's full rate, same as anyone who'd been on it all along. Downgrade and there's no credit — whatever the higher tier already billed for the current month stands, and the lower rate simply takes over starting the next invoice.

Example: upgrading from Core ($499/mo) to Pro ($1,299/mo) on day 15 bills the $800 difference immediately, in full — not a fraction of it for the 15 days left in the month. Next month's invoice is the full $1,299. Switch back down to Core later and there's no refund for the unused days on Pro — that invoice stands, and Core's $499 starts on the following one.

What it costs

Each plan is one flat price for the whole company: Core $499/month, Pro $1,299/month, Enterprise $2,499/month. Workers and admins are unlimited on every plan, so adding people or giving someone admin access never changes the bill. Paying yearly costs ten months.

Plan	Per month	Workers and admins
Core	$499	Unlimited
Pro	$1,299	Unlimited
Enterprise	$2,499	Unlimited

No worker limit

There is no limit on workers or admins on any plan. Adding people, or giving someone admin access, never changes your price or moves the company to another plan.

Deactivating someone takes them off the roster and every live list, and keeps their history (certificates, incidents, training) attached and readable. Deleting is only for removing someone who should never have been added in the first place.

Managing your card and invoices

The Billing tab's "Manage billing" button opens a secure page — hosted by our payment processor, not built by us — where you can update your card, download any invoice, and see your full billing history. We never see or store your card number ourselves.

Cancelling your subscription

"Manage billing" is also where you cancel — there's a Cancel option right on that same secure page, and you'll be asked why before it's confirmed. It's a single cancellation for the whole account: there's no way to cancel part of it, or just drop from Enterprise to a paid-off Core, from that page. Downgrading to a cheaper tier while staying subscribed is a separate thing — that's done from the Subscription tab, not here.

Cancelling takes effect at the end of what you've already paid for, not the instant you click it — everything keeps working until then. After that the account is read-only for 90 days, with everything still viewable and exportable, and then its data is permanently deleted — see "Documents, deleting records, and read-only accounts" for the details and how to reopen. But this ends the whole account — everyone at the company loses access together, and there's no partial cancellation. If you're not sure, reach out to us before confirming rather than after.

If a payment fails

A failed payment doesn't lock you out immediately. The account moves to a grace period first — you can still file and read everything safety-critical (incidents, hazard assessments) while you sort out the card, and every record stays fully available to export regardless of payment status. Update your card from the Billing tab and the very next payment attempt clears it. An account that stays unpaid for an extended stretch does eventually get fully suspended, but that's a last resort after the grace period, never an on-the-spot lockout the moment a card is declined.