Your job card
Where you're working, who with, the hats, equipment and documents, and the day's FLHA.
Where: Profile menu → My dispatch
Who can: Everyone dispatched to the job
Dispatch
A preview, switched on for one company at a time. The dispatcher plans jobs at clients' sites, the desk checks every person and unit against the job, a gap is overridden only with a reason, and the job goes to the crew by bell and email.
Who uses itWorkerSupervisorAdminCompany AdminPlan
On the worker side
2 featuresFieldView and your profile menuSupervisor view
Who has opened the job, an Override chip, and which check was overruled for whom. The reason is not shown.
Where: My dispatch → job
Who can: The job's supervisor
On the admin side
6 featuresDashboard and the Admin paneThe board
One day's jobs side by side with a 14-day strip, plus a Calendar and Setup for clients, sites and ticket rules.
Where: Dashboard → Dispatch
Who can: Company Admin, or Dispatch: Edit
Build and check a job
Pick the site, drag people and equipment in, and read the checks: red blocks sending, orange is a warning.
Where: Dispatch → New job
Who can: Company Admin, or Dispatch: Edit
Override with a reason
A gap can be overridden with a reason of five characters or more. The record is permanent, and a tagged-out unit can never be overridden.
Where: Dispatch → job → a gap
Who can: Company Admin, or Dispatch: Edit
Send, schedule or hold
Press and hold to send now, pick a time to send later, or hold a job that is ready but not to be sent yet.
Where: Dispatch → job → Send
Who can: Company Admin, or Dispatch: Edit
Who is emailed
Everyone a send touches gets one message with an Open button to the job card; after a change, only the people it affects.
Where: Dispatch → job → Send
Who can: Automatic
One desk per headquarters
A company with more than one headquarters gets a dispatch desk for each, with its own jobs and crew board. A desk can be turned off, and limited to everyone, to the people under its headquarters, or to chosen locations.
Where: Dispatch → Setup → Dispatch desks
Who can: Company Admin
Related articles
- Dispatcher training: your first week on the deskA picture-led walkthrough for a new dispatcher: the board, building a job, reading the checks, overriding with a reason, sending, what the crew gets by email, and what to do when something goes wrong.
- Dispatch (preview): planning crews and checking them before they goA preview switched on for one company: the Company Admin plans jobs at clients' sites, checks every person and unit against the job, overrides a gap only with a reason, and sends it to the crew.