Emails that open the right page

The buttons

Every email from FieldTec has a button that opens the exact page the email is about, for you: the worker page if you are a worker, the admin page if you are an Admin or Company Admin. It does not drop you on the Overview when a real page exists.

• Open: the page the email is about — a filed form, a certificate, a job, an inspection. An email that is only for your information has this one button.
• Fix now: on an email about an action you have to do (assigned to you, coming due, overdue). It opens the action with its update box already open and in view: add a comment, take a photo or upload a file, then Post and mark complete.
• Review: next to Fix now. It opens the record the action came from, such as the filed form or the inspection, so you can see what is being asked about.

A supervisor who is not an Admin opens the worker-side page: the filing itself, or their direct report's compliance page. An action assigned to someone you supervise opens for reading only, with Open instead of Fix now, because the update box belongs to the person it is assigned to.

If you are signed out

Tap the button and sign in the way you normally do: your password, a link sent to your email, or your two-step code. You land on that exact page, not on the Overview. If FieldTec is installed on your phone it stays signed in, so it is one tap.

If a link opens the wrong page

• Every email ends with Not working? Tell us. It opens the contact page: say which email it was and what you saw.
• Page not found usually means you do not have access to that record, for example it belongs to another crew, or your position has not been given that module. Ask your admin.
• A link is only a pointer: it carries no sign-in and no permission. What you can open is decided when the page loads, so forwarding an email to someone does not give them access.