Comments, and approving them

Where comments are

• Action items: under the record on the admin page, and at the foot of your own action item on the worker side.
• Notices: on the notice itself, and on the Comments tab of the notice in Notice Board.
• Policies and documents: the Comments tab when you open one in the library, and at the foot of the policy or document on the worker side.

A worker's comment waits for approval

When a worker comments, the comment is tagged Waiting for approval. Until an Admin or Company Admin makes it visible, only the person who wrote it and the company's Admins and Company Admins can see it. A comment by an Admin or Company Admin is visible to everyone straight away.

Visible means visible to everyone in the company who can open that record: the people it is assigned to or required of, the crew a notice went to, and anyone whose position gives them that module (Action Items, Notice Board, Policies or Documents) on the admin side.

Making a comment visible, or hiding it

• Admins and Company Admins see Make visible on every comment that is waiting, and Hide on every comment that is visible. Hiding puts it back to waiting; it is not deleted.
• Every new comment sends a notification to every active Admin and Company Admin (not to whoever wrote it), with what was said and a link straight to it. These arrive in the app, not by email.
• A Company Admin needs two-step login done to approve or hide, the same as for every other Company Admin action.

Replying to a comment

• Admins and Company Admins see Reply on every comment. The reply sits indented under the comment it answers. A reply can't be replied to; post a new comment instead.
• A reply is seen by whoever can see the comment it answers. Reply to a comment that is still waiting and only its author and the admins see your answer, so you can answer a worker privately. Make the comment visible and the reply shows with it.
• The person who wrote the comment gets a notification in the app that you replied. Other admins aren't notified, but they see the reply on the record.
• Deleting a comment deletes its replies too.